Last Updated: August 2025
Lutra Eco (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide when you use our website.
1. Who We Are
We are Lutra Eco, based in the UK. If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: contact@lutraeco.com
2. What Information We Collect
When you use our contact form, we collect the following information:
- Name
- Email address
- Phone number (optional)
- Your enquiry or message
We do not use cookies or tracking technologies for visitors on this website.
3. How We Use Your Information
We use the information you provide only to:
- Respond to your enquiry
- Communicate with you as necessary regarding your enquiry
4. Legal Basis for Processing
Under UK data protection law, we rely on the following legal basis:
- Legitimate interests – to respond to your enquiry and provide the information or service requested.
5. How We Store and Protect Your Information
We store your information securely and keep it only for as long as necessary to handle your enquiry. After that, it will be deleted unless we are required by law to keep it for longer.
6. Sharing Your Information
We do not sell, rent, or trade your personal data.
We may share information if required to do so by law or if necessary to protect our rights.
7. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of any inaccurate information
- Request deletion of your data
- Object to or restrict how we process your data
- Request transfer of your data to another service provider
To exercise any of these rights, please contact us using the details above.
8. Complaints
If you are unhappy with how we handle your data, please contact us first.
You also have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.